FAQs

Your customers are all around you, some in obvious places, some not so obvious but because all our agents feel strongly about providing award-winning service, almost 60% of our sales comes from repeat business so you spend less time chasing after new customers and more time looking after the existing ones. We also have specialist Head Office teams to help you build an individual marketing plan around your business to help you succeed, along with our market-leading marketing suite, weekly offers and a host of other activity to drive customers to call.
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A total cliché but the sky really is the limit – so much so, we have 23 ‘TC Millionaires'. In the main, it depends on your commitment but we have some agents who take less than a year to earn more than they did in previous roles, others take much longer. What's more, we pay your commission much earlier than many in the industry.
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Our commission split is 60/40 and has been a hugely successful balance since we were founded in 1994. Some offer higher commission splits but can't offer the level of support that you'll enjoy with Travel Counsellors which includes ticketing, out of office help, technical advice, business development or the control over setting your margins, which you can do through our dynamic packaging engine, Phenix. This all leaves you more time to do what you love – selling travel and looking after customers.
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Our Travel Counsellors have industry-leading technology at their fingertips – Our dynamic packaging engine, Phenix allows you to set your own margin for both published and consolidated fares, our marketing suite empowers you to do things your way, our Customer Relationship Management System helps you manage your customer enquiries/bookings and our unique Contact Centre centralises all customer communication together with online promotional tools. For our business travel specialists we also offer robotic ticketing.
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No one supplier accounts for more than 8% of our overall portfolio. This means you can give genuinely impartial advice to customers without the worry of directional selling because we understand that you can't offer great service if you're being told what to sell.
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We don't think ABTA goes far enough to protect the customer and what's more, because the process is so complicated, there's a huge amount of confusion in the industry. Travel Counsellors decided long ago to not only go much further than ABTA but make things simple by covering every single element of a customer's travel, no matter when they book/travel or booking value. We're proud to say that our customers have never lost a single penny with ‘The Trust', giving both you and your clients complete peace of mind where it counts.
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Our Travel Counsellors are made up of people like you and me, some with years of travel industry experience, some from other backgrounds. We all have one thing in common... a passion for travel and a love for great customer service. And for everything else, you've got us – the specialist team at Head Office can offer motivational coaching, systems training, unique selling techniques such as the closely guarded ‘System of Success' and much, much more to help you follow your dreams and become an incredible success.
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Not for a minute – although all our agents are based from home, you're never alone. We have a range of systems in place to support you – our award winning intranet gives you access to a global community, TCTV weekly webcasts will ensure you're always up-to-speed with the latest TC news, offers and wider industry matters whilst our message boards are a great source of comradarie between our agents looking for both advice and chat.
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Incredible service is at the heart of everything we do and has been core to our continued success. Whilst others have chosen to reduce costs by cutting service quality, we have always stayed true to the belief that it's what makes us unique – and it shows. By delivering incredible ‘award-winning' service with each and every booking, our Travel Counsellors enjoy a 60% repeat business rate and far more in recommendations. Customer loyalty goes a long way in this largely transactional world we live in – join us and do things differently.
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We care more about doing things right than doing things big and are proud to say that, although we now operate in 7 countries, we’ve retained our very personal approach to doing business and remain proudly independent. Made up of travel professionals who are as passionate about customer care as they are about each other, you’ll have almost 1200 agents across the world helping you succeed and supporting you every step of the way.
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