Travel Counsellors is built with a family ethos at its heart which is reflected in the way we care about each other and our customers. All our agents are home-based and equipped with the very latest technology to allow them to work efficiently whilst getting their work/life balance just right. Our agents grow their business by networking, participating in community events and building genuine relationships with customers through impartial advice and great service.
We like to do things differently. Unlike so many, we enjoy an incredible 60% repeat business rate due to customer referrals and recommendations, not advertising. So, we concentrate on ‘getting it right' for existing customers with award winning service levels which are amongst the best in the world, rather than spending 100% of our time looking for new clients. Plus, with our unique Travel Counsellors Trust, every element of a customer's holiday is covered by a level of financial protection others simply can't match, to give both agents and their customers complete peace of mind.
Now with over 1140 agents across 6 countries supported by hundreds of specialist head office staff, we've just seen another record year for sales as customers look to place their travel needs with people they trust, opting for value rather than price. We're not just about leisure travel either... with another record year for Business Travel growth, the introduction of new technologies and management information has helped TC businesses across the world take on staff members and reach our top 10% earners within as little as 4 months.